Frequently Asked Questions

WHERE ARE THE PRODUCTS DESIGNED AND MANUFACTURED?
All our products are designed on the Isle Of Wight from unique three-dimensional embroideries created by Lindsay Taylor. The cotton velvet is woven and printed in Britain and the cushions are made at the studio on the Island. All products come with a 'Made In Britain' tag.
CAN I COME AND VISIT YOU AT YOUR STUDIO?
Studio visits are not available.
CAN MY ORDER BE GIFT-WRAPPED?
All cushions are wrapped in tissue and tied with a ribbon, before being placed in a shipping box.
WHAT IF AN ITEM IS OUT OF STOCK?
If an item is marked as out of stock and you would like to be informed when it comes back into stock, please contact us at sales@lindsay-taylor.co.uk.
DO I NEED TO BE HOME TO RECEIVE MY ITEM?
All items are sent via Parcelforce or courier to the address given. Where possible please give an address where you are assured someone can receive and sign for the goods, alternatively if you have any special delivery information that could be passed on to the courier (e.g. please leave with neighbour, in garage etc) please make us aware so we can pass this on.
CAN I CANCEL AN ORDER?
Yes if the order has not yet been shipped. If the order has been shipped just return the product. Provided that the product is returned in the same condition as you received it then a full refund will be made within 14 days from the date of valid cancellation.
DO YOU SHIP OUTSIDE THE UK?
At the moment the site only deals with UK shipping, however if you are based outside of the UK please contact us directly and we can give you a special quote for delivery based on your order and process it directly. For bulky cushions I can organise the removal of the cushion pad from the order at a reduced cost so that just the cover can be posted, making deliveries overseas more affordable. For international orders we select the most competitive courier to give you the best rate.
WHAT IS YOUR RETURNS POLICY?
Our policy lasts for 14 days, beyond which we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You are responsible for return shipping.
WHAT IS YOUR DELIVERY POLICY?
All our products are made to order and take up to two weeks to make. They are delivered by Parcelforce or courier on standard delivery to arrive within 3-5 days. If you need your item to arrive quicker than this, please include a message on your order/email us at sales@lindsay-taylor.co.uk and we will endeavour to get your purchase to you as soon as possible.
WHAT IS YOUR REFUND POLICY?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, within 14 days from date of receipt of goods.
WHAT IF THE GOODS ARE DAMAGED OR DEFECTIVE GOODS?
Please inform us by email at sales@lindsay-taylor.co.uk within 48hours of receipt of your goods along with proof of purchase. In most cases we will be able to send a replacement out to you asap, if the same item is unavailable a full refund or an exchange will be offered.
Copyright © Lindsay Taylor 2015 - 2018