Terms and Conditions

Overview

These terms and conditions apply to orders placed on the www.lindsay-taylor.co.uk website, and via the telephone and by cheque. By placing an order with Lindsay Taylor you will be deemed to have read, understood and agreed to these terms and conditions.

Every care has been taken to ensure that descriptions, measurements, colours and prices are correct. As cushions are made by hand there may be a fractional variation in size.

Please note that there may be some variation in the colour of goods shown on the website due to the limitations of photographic and web processes and we cannot be held responsible for any variations in colour that may arise caused by your browser or computer software.

We reserve the right to amend the price at any time.

All items are offered subject to availability at time of ordering. However, should an item be out of stock there may be a delay in delivery and we will notify you immediately.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the product or the site (or any content of the site) without our express written permission.

Payment

Orders are processed directly though this web site using the third party card payment company Paypal

Lindsay Taylor does not hold any customer card details and will never pass your details on to anyone.

We also accept payment by cheque made payable to Lindsay Taylor. Please telephone 01983 280127 to let us know you will be paying by cheque so we can be sure to expect it. Goods will be dispatched once the cheque has cleared.

Please send the cheque with your postal address and a note of what you would like to order to

Lindsay Taylor: Corner Cottage, Hillis Gate Road, Newport, Isle Of Wight, PO30 5UB

Postage

For overseas orders an additional postal charge may apply. Please email or telephone prior to placing the order.

Return postage is the responsibility of the customer. We strongly recommend you return any items via recordable post as we cannot be held responsible for any return items that go missing. Please return items to Lindsay Taylor, Corner Cottage, Hillis Gate Road, Newport, Isle Of Wight, PO30 5UB

Lindsay Taylor will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems, failures or sub-contractor transport or network access, flood, fire, explosion or accident.

Lindsay Taylor uses a variety of delivery companies to deliver customer goods, these companies deliver within the normal working hours of 9am – 5pm, Monday to Friday. It is the customer's responsibility to ensure the goods can be received within these timescales.

Refund

Lindsay Taylor is happy to exchange or refund any unwanted or faulty full priced items returned to us in original condition and packaging, unused and with tags attached within 14 days. Please email or phone us before sending any goods back so we know to expect it.

Personal signed copies of Lindsay's book Embroidered Art are non-returnable.

Product Care

Feather filled pads: Pad filling is 100% duck feather and will flatten with use. It is easily restored with regular plumping.

Printed Fabric care: As interior fabrics can be affected by light, we recommend that they are positioned away from direct sunlight and heat to protect them from fading and premature wear and aging.

All fabrics are of upholstery quality and are dry clean only.

All of our Products are designed for domestic and private use.

Cotton velvet is a delicate fabric, the pile can easily be disturbed, but with careful handling and a proper understanding of its nature, products made from velvet can be enjoyed for many years. If the pile does become crushed, the angle of the pile alters, which may result in areas of the pile appearing lighter or darker in shade. This is often described as pressure marking, which can easily be mistaken for uneven dyeing.

Newly made velvet products usually need time to condition in the atmosphere after unpacking. During this time the pile will relax and lift, improving the richness and the luster of the velvet. Pile up (if you brush your hand upwards and the pile feels smooth, but if you brush your hand down, it feels harsher and the pile is disturbed) gives the colour a richer and deeper appearance and any pile disturbance will disappear more quickly as the pile relaxes and blooms.

Pile down (the opposite to above) allows more light to be reflected from the velvet, so the shade will stay lighter and the pile will stay quite flat, with more of a sheen, and any pile disturbance will show more readily and take longer to fall out.

Copyright © Lindsay Taylor 2015 - 2018